Slide background

Industry Experience

Industry Expertise

The key processes that drive call center optimization are not necessarily industry specific. Our expertise is a horizontal skill, applicable across multiple industries, which can be customized to each client’s nuanced needs.

While many of our clients are in the telecommunications, travel and hospitality, technology, financial services, utility, and transportation industry segments, we also have experience in the retail, government, manufacturing, insurance, and non-profit sectors as well.

We specialize in helping our clients develop their customer experience strategy, talent acquisition programs, training curricula, performance management processes, call center technology roadmaps, and workforce management solutions to ensure that contacts are delivered seamlessly to agents who are prepared to handle the interaction. Our clients know that the customer experience is at the forefront of our approach to almost every project, and we will not make recommendations that damage or sacrifice the customer relationship. In most cases, customer satisfaction and business results are not mutually exclusive. We understand how to implement solutions to ensure that effectiveness and efficiency are complementary rather than competing goals.

Our Industry Experience

Financial Services

Financial Services

Healthcare

Healthcare

Manufacturing

Manufacturing

Telecom & Media

Telecom & Media

Retail

Retail

Technology

Technology

Travel & Logistics

Travel & Logistics

Utilities

Utilities

Our Insight