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Futuristic CCaaS Projections
The future functionality and capabilities of CCaaS platforms will be largely driven by AI in the near-term. While some...
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AI in the Contact Center
After several years of “AI hype,” we are now starting to see true AI deployments and results in the...
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Current CCaaS (Call Center as a Service) Trends in Call Centers
The CCaaS market is growing at a remarkable rate, given the number of legacy telephony platforms facing end-of-life and...
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Emerging Call Center Technology Trends: Distinguishing Hype from Reality
Emerging technologies that promise to revolutionize call center strategy, operational processes, and the customer experience generate marketplace enthusiasm.
