Richard Siler began his call center career with American Airlines’ outsourcing subsidiary providing budget and operations support for the company’s cargo and reservations networks. He joined EDS’ Customer Service Technologies division in 1994 and later joined the EDS/A.T. Kearney Call Center Consulting team. Mr. Siler has an MBA and is a founding partner of McIntosh & Associates. His international assignments include projects in South and Central America. He supports client organizations in the development of business cases and the deployment of technology and process-based solutions.
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