McIntosh & Associates, Customer Service Results

McIntosh & Associates consultants are focused on results. We deliver highly pragmatic call center solutions to clients in diverse industries. To review a sample of our successful engagements, please read the following case studies:

Attrition Management Strategy
Automated Monitoring Application Development
Balanced Scorecard Development
Business Case Development
Call Center Implementations
Call Center Site Selection
Call Flow Design and Implementation
Claims Process Benchmarking
Contract Negotiations
Customer Satisfaction Survey Development
Enterprise Customer Satisfaction Measurement
Human Resource Strategy Evaluation
Knowledge Base Assessment
New Hire Scripting Tool Development

New Hire Training Redesign
Offshore Implementation Management
Offshore Outsourcing RFP Management
Operational Best Practices Assessment
Project Management for Disaster Relief Centers
Quality Assurance Process Design
Recruitment and Selection
Sales Process and Training Development
Service to Sales Transformation
Speech IVR Design and Scripting
Technology RFP Management
Web Self-Service
Workload Forecasting and Workforce Management