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While moving service functions offshore offers potentially significant labor savings, offshore operations may not always be a bargain. In order to evaluate the potential for leveraging an offshore operation, we review your operational parameters, your service culture, and the skill sets of your management team.
Through a structured review, we assess:
▪ The maturity of your operational processes including documentation.
▪ The flexibility of your training modules to address offshore cultural requirements.
▪ Your operational efficiency (cost structure) and effectiveness (customer satisfaction).
▪ Your history managing significant operational change.
▪ The customer functions and complexity of operations to be replicated offshore.
▪ The specific benefits and risks you may face with an offshore operation.
▪ Alternatives to an offshore operation.
To discuss how we can help you approach this critical analysis and decision process, please contact Beverly McIntosh or Scott Dillard at (214) 488-2321. Our years of delivering services and managing operations in the Pacific Rim, India, Europe, and the Americas, uniquely equips us to help you answer the question, “Is an offshore solution the right choice to reduce operations costs?” |
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